Toshiba HDTV Problems
Chip bought a 46″ TV from Sears the day before Christmas because he’s wanted one for such a long time. Everyone we know has HDTV and all the new shows are widescreen so it’s natural to want a new one right? It’s nice to have the latest technology and not be so out of the loop.
By the way if someone does a google search for it, it’s a Toshiba 46XV645U model.
So right away within the first week there was an issue with it. It has this electronic sound, sort of like the Daleks in Doctor Who. Right away we thought that it might be the cable boxes so we swapped boxes. Then we thought it was the HDMI cable so we swapped, if you are wondering I got a 32-inch Panasonic HDTV for Christmas so we both got welcomed into the 21st century together. Anyway, so we did all that we could to self diagnose the problem and it was still doing it.
I kept telling Chip to call Sears, maybe we can swap it out for a new tv but he didn’t want to because getting it home the night he bought it was a chore. The box was too tall for his SUV and they wouldn’t let us have it until they knew that it was going to travel safely to the house. They wouldn’t allow us to tip it sideways to get it into the car because it has to be upright to prevent the screen from breaking. We sat there for an hour trying to figure out a way to get it home safe. He called a taxi and got a van and I rode with the taxi. He didn’t want to have to return it just to have to get a taxi to bring home the new one so he did nothing about it.
In mid January it was just too much for him so he called Sears. Since he has an automatic 1 year warranty he figured that it wouldn’t be a problem for them to fix it without having to swap it out for another one. They diagnosed the problem but had to order the part which was a motherboard. They said they would send the guy out in 2 weeks and they were going to ship a motherboard for him to put inside of it, that was in early February when he finally came but no motherboard. They didn’t order it like they said they were going to so he said it would be another 2 weeks to order the motherboard and he’d come out when we had it.
Ok so finally toward the end of February we got the motherboard and he came out and swapped it out and left. Within a few hours it did it again.
So, it’s not the cable boxes or the HDMI cables and he swapped out the motherboard so what else is there? So Chip called Bright house (our cable company). The guy came out today and I showed him the video on my camcorder of what the issue was, it was more of a sound thing so he really listened to it and not watched. He checked the cable line and he said it was perfect, nothing wrong with it. And since my tv isn’t doing it then obviously it’s not the cable line. He told me that the cable box doesn’t produce sound, it has speakers but it doesn’t provide sound to the tv, the signal provides sound from the HDMI cable.
He told me that he’s heard stories about Toshiba, not that particular model but that brand. I mean, Toshiba… it’s a brand that has been around for such a long time. I’ve never heard of this before or even any issues with such a reputable brand.
Well so after the cable guy leaves Chip called Sears again and tells them that he called Bright house, they came out and said it wasn’t the line and he said that he is so through with this tv and he wants a new one. The guy told him that it’s too late. It’s March now. If he had brought this to their attention in December when he got the tv then no problem but he never called Sears once… WHAT!?!?! Are you fucking kidding me? Sorry for the language but I mean come on!
Ok so after Chip tore him a new asshole for that little comment he patches him through to Toshiba and they finally tell him to check the firmware number which I mentioned at the beginning to Chip to ask Toshiba about the firmware and it was never brought up to Toshiba. So the guy from Toshiba says that he’s going to send a USB drive with a firmware update. The TV has a USB slot so I just plug that in there and it updates. No problem. Well, why didn’t they diagnose that in January when he got patched through to Toshiba when they diagnosed it as a motherboard issue?
No matter, it’s only going to take 7 days for us to get the USB drive with the new firmware. We will see in 1 week if that does any good. I’m sure it will because when I had an issue with my Panasonic DVD recorder freezing up they told me that it might be the firmware which I downloaded, burned to a DVD then installed it no problem. They promised a disc which they never sent but that was ok since I downloaded it. I did look on the Toshiba website but they didn’t have it available. I think they should have it available for me to download and put it on a DVD or a USB drive to install it NOW. But noooo, we gotta wait yet another week. SIGH!!!
I’m so sick of this and I want it resolved. I mean the TV cost $1000 plus taxes, you would think that Sears wouldn’t give him such a hard time with such an expensive thing. Especially if they want to keep him as a customer. He could have so easily gone over to Wal-Mart but he chose to do business with Sears because he trusts them and doesn’t want to give his money to such a dishonest and homophobic company, although that’s not why HE wouldn’t shop there, that’s my reason but still. He would rather give the money to Sears and in this economy they need the repeat business so they should be so lucky that he chose them.
This and many other things that Sears has done to him has put such a bad taste in my mouth and this makes the taste even more sour. I personally wouldn’t do business with them anymore because of how they treated him on the phone. But that’s just me. I do take bribes though hint hint wink wink Sears.
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